FAQ
Straight answers. No profit theater.
Do you hold my funds?
No. VelocityGrid uses API keys on your exchange account. Your balance stays on your exchange account.
Which exchanges are supported?
Binance USDT-M futures now. MEXC support is coming soon.
Is profit guaranteed?
No. Trading is risky. VelocityGrid is software. You can lose money.
Does it trade real money right away?
No. Every new license starts in paper (simulated) mode with no real orders. Live trading is available only after it is enabled for your license.
How does licensing work?
One license per buyer and one exchange account. Sharing or reselling keys is not allowed. A license lasts 3 months from the day your payment is confirmed. You use the bot at app.velocitygrid.uk from your phone or any browser.
Does it renew automatically?
No. Nothing renews or charges automatically. We email you 7 days and 1 day before expiry. To renew, pay again on the Pricing page. After expiry the bot stops opening new trades; a trade already open is left to close by its own stop-loss or take-profit.
How will payment work?
Pay 30 USDT on BNB Smart Chain (BEP20) only, then submit your email and transaction hash on the pricing page. Your license key is emailed after the payment is checked, usually within 24 hours.
What if setup fails after I pay?
Email [email protected] with your transaction hash (TXID). If the bot cannot connect to your correctly set-up Binance account within 7 days of purchase and we cannot fix it, you get a full refund.
When are refunds not possible?
No refunds for trading losses, change of mind after use, or payments sent on the wrong network, in the wrong token, or for the wrong amount. Funds sent on the wrong network may be unrecoverable. See Terms.
Is the service always online?
We aim for that, but the service may pause briefly for maintenance or internet and exchange outages.